CASE STUDY: SOUNDTRAP
Soundtrap for Education provides a digital audio workstation platform, disrupting instructional practices in music classrooms across the world. The user-friendly program invites students to explore creative sound making and podcast production across curriculum areas, allowing teachers to teach through a hands-on, creative lens.
THE CHALLENGE:
Soundtrap collects basic student data, including login information and in some cases, voice recordings. The collection of data required sales teams to navigate the execution of Data Privacy Agreements held by school districts across the country. As an international company, there were particular challenges with these agreements due to server storage locations, which required further negotiation. With no defined process for collecting, assessing and organizing these agreements, a major backlog started to hold up sales.
“RYE is a true partner in helping us establish a pathway for navigating data privacy agreements as part of our procurement, sales, and pilot process. They took an audit of our current systems, built relationships with our team as they learned about our needs, and created a solution that complements our resources and enhances collaboration. The database and implemented process have clarified and streamlined this important work for all stakeholders while highlighting strategic priorities.”
RYE’S IMPACT:
RYE’s team collaborated with and interviewed internal stakeholders spanning education, sales, legal, security and technical departments whose roles intersected with the execution of Data Privacy Agreements. As a result, RYE created a management database for legal review requests. The online database allowed customers to submit a web form detailing their request and attaching their data privacy agreement for legal review. RYE continues to manage the overall collection and response process for legal reviews, providing ongoing support and collaboration to team members while implementing weekly process improvements.