#251-23-491 SERVICE MANAGEMENT SYSTEM

Grade Level: K-12

WCPSS is seeking a robust, web-based Service Management solution that performs the following functions:
- Document and track various physical assets across 200+ sites. including the ability to track attributes, work order and maintenance history, linked users, historical users, and asset lifecycle management with real-time data updates.
- Be capable of linking assets to sites, specific locations within sites, users, service requests, and statuses.
- Document and track service requests reported by users.
- Produce highly customizable reports enabling WCPSS to analyze service calls and assets.
- The ability to easily access data for report and query generation with highly customizable reports allowing for analysis of service calls and asset needs without the need for a programming specialist.
- Integration with various other systems through an open API, iFrame, Oracle ERP data views, Cisco IP phone system, and O365 Exchange email protocol.
- Applications that are currently integrated require Web Service APIs, JavaScript APIs, and Data Import/export... (ETL with things such as SFTP, HTTPS, ODBC, and JDBC.).
- A highly intuitive system that is user friendly and customizable on the front end for school age children. Our end users consist of students in PreK all the way through our adult staff members.

RYE Note: Two references are required!